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Support Center

📞 How Can We Help You?

Get help with your MindFiti ARecovery Hub experience. We're here to support your recovery journey.

⚠️ CRISIS SUPPORT

If you're experiencing a mental health emergency or crisis, please contact:

  • Emergency Services: 999 or 112
  • NACADA Crisis Line: 1192 (24/7 toll-free)
  • Befrienders Kenya: +254 722 178 177
  • AMHF Counseling: +254 739 935 333

💬 Contact Our Support Team

📧

Email Support

mbiti@mindfiti.health

Response within 24 hours

📱

WhatsApp

+254 705 760 289

Chat with us directly

☎️

Phone Support

+254 705 760 289

Mon-Fri, 9AM-5PM EAT

❓ Frequently Asked Questions

How do I subscribe to Therapy Plus?

After completing an assessment, go to your dashboard and click "Upgrade to Therapy Plus". You can pay via M-Pesa (Paystack) or card (Stripe) for KES 2,500/month.

How do I cancel my subscription?

Visit your account settings and click "Manage Subscription". You can cancel anytime - you'll retain access until the end of your billing period.

How do I delete my account?

Go to Account Deletion in your dashboard. This will permanently delete all your data.

Is my data private and secure?

Yes. We use bank-level encryption to protect your data. We never sell or share your information. Read our Privacy Policy for details.

Can I use MindFiti ARecovery Hub without subscribing?

Yes! Assessments, basic AI feedback, and educational resources are completely free. Therapy Plus unlocks 8-week programs, worksheets, and advanced features.

Does MindFiti replace professional therapy?

No. MindFiti is a supportive tool, not a replacement for licensed mental health treatment. For serious addiction issues, please consult a qualified healthcare provider.

How do I access local support resources in Kenya?

All therapy sessions include Kenya-specific resources like NACADA hotlines, local AA/NA/GA groups, and M-Pesa betting blocking guides.

Technical issues or bugs

Email us at mbiti@mindfiti.health with details about the issue (screenshots helpful). We'll respond within 24 hours.

📋 Report a Problem

Found a bug or experiencing technical issues? Email us with:

💡 Feature Requests

Have an idea to improve MindFiti ARecovery Hub? We'd love to hear it! Send your suggestions to mbiti@mindfiti.health.

Need More Help?

Our support team is here to help you succeed in your recovery journey.

📧 Contact Support